Reliable and responsive service that is always there for you
If you are consistently worried about maintaining your mission-critical applications, worry no further. The Sterling Software Application Management Service (AMS) model is a virtual extension of your operating environment. We provide support and application management services on an onsite, onshore or offshore basis.
Sterling Software BI advantage
Consistency of resources
End-to-end SAP system support
Faster incident-resolution times
Reliability, responsiveness and security
Superior quality technical and functional support
Reduced total cost of ownership
Internal peer-to-peer review of work products
Our SAP related support services are aimed at providing anywhere, anytime solutions for your business applications. These services are delivered using the best models that align with your business.
Delivery models

Onsite:

Our consultants are deployed at the client location for AMS services.

Onshore:

Sterling Software consultants work close to the clients location in the same region or country. This helps minimize costs while usage efficiency is high in this model.

Offshore:

This work takes place through our consulting resources based out of the US. With a large pool of professionals at hand to provide 24×7 support, our service helps clients save time and money for their business.

Hybrid:

Our consultants work across different geographies. The onsite visits will involve only onshore resources traveling and provide 24×7 support.
Support coverage of all key SAP areas
Sterling Software BI advantage Platform support

Technical -

programming services including ABAP, JAVA, NetWeaver components and interface development.

Basis

– system architecture and management, security, transport management, system & client refreshes.

Functional -

application configuration, best business practices, application integration.

Technical infrastructure -

database and operating systems administration, backups.