:: Sterling ERP :: >> Services >> BASIS

Sterling provides proven integrated support for all components of SAP R/3. We keep your applications up and running at peak performance and ensure your software supports your business processes. Sterling provides advice and support to clients on all phases of design, implementation and management of SAP R/3.

Sterling’s SAP Basis Support and services covers the following area:

	Monitoring
	Maintenance
	Problem Handling
	Setup/Validation
	Reporting

Examples of typical support and service tasks include:

	hardware and network structural design planning and system software implementation.
	OS administration, performance tuning, troubleshooting and application of patches.
	business readiness estimation.
	leveraging SAP Basis configurations.
	troubleshooting of links to external systems and SAP repair functions.
	security planning and monitoring.
	volume planning and monitoring.
	administration of SAP peripherals and printers.
	support of other vendors, assist in audit process.
	maintaining a knowledge database
	creation of user profiles/authorizations and customer guidelines and controls.